A few weeks later, the producer left, leaving Janey completely in charge. “I think I had quite a steep learning curve,” she says, adding: “I remember my very first show. I literally listened to myself back from behind a cushion. God, it was just awful. I just absolutely hated it. Hated the sound of my own voice.”
Thanks to Janey’s music expertise and access to great guests, the rest of the show was going pretty well — she just needed to master the presenting and production side of things. So, what changed? “I made a decision: Okay, look, I’ve just got to get myself up to speed. And one of the tips that someone gave me at the time — or I probably learned it in my training — was just this idea that with radio, you’re talking to one person.”
The first step, she explains, was creating that one listener in her mind. “I cut out a picture of a London cab driver because my show was really early on a Sunday morning, and I’d had messages from cab drivers. So I thought, well, that’s as good an audience as any to imagine,” Janey recalls. “I really wanted the show to appeal to a really wide variety of people. So a London cabbie felt exactly right for me. I literally stuck a picture of a London cab driver on the desk and I presented to him.”
Janey now always advises early-career presenters and journalists to record themselves: “Really get used to the sound of your own voice. Just keep constantly recording yourself. Back then, I hadn’t done that.”
The Power Of Being Able To Wing It
Alongside radio, Janey has also worked in live television, including on the former ITV show Sunday Brunch (confusingly not the same show as its Channel 4 counterpart). It was here that she learnt about the perils of live broadcasting the hard way. On one occasion, Janey was due to interview a vicar about prayer.
The team had been out with him the day before, as they did with all guests to make them feel more comfortable. “He knew his stuff, he was very friendly, we had a chat, and we outlined the kinds of questions that I’d probably ask him, and he seemed completely cool,” she remembers.
But when they went on air, Janey says: “I glanced over to him, and I could see that he was as white as a sheet, and he looked like a rabbit caught in the headlights. I asked him the first question, but I could see, even as I asked, that he had frozen.” Extending the question, Janey adds, did nothing. “The guys in the gallery had obviously realised it as well, and so they said in my earpiece: ‘The guest is frozen, just vamp [improvise]’.”
Janey Lee Grace with former BBC Radio 2 co-hosts Steve Wright (L) and Tim Smith (R).
Surely one can only vamp for so long? What was the plan of action for frozen guests? “Somehow, I managed to witter about something, and I sent my best healing vibes to him across the set. Then, amazingly, I saw him soften a little bit, and I asked him — I can’t remember what the question was — but it was something so innocuous, he couldn’t not have answered, practically: ‘What’s your name?’”
Those innocuous questions, Janey recalls, helped break the spell, and the vicar started to speak. She adds: “It was such a big lesson for me because it helped me realise you can never rely on a guest to answer the question or even rely on the guest to speak. You always need more up your sleeve.”
Janey now uses those experiences to inform the media training she delivers to interviewers and interviewees. “What really needed to have happened for him is that he needed to have known what his key messages were — backwards, forwards, and sideways — so that even if he was nervous, something would come out of his mouth,” she says.
She adds: “It was such a big lesson for me, because it helped me realise you can never rely on a guest to answer the question or even rely on the guest to speak. You always need more up your sleeve.”
But, what makes an interview memorable, when you’ve interviewed everyone from vicars to popstars, health experts to chefs? Interviews she recalls particularly fondly, she says, are the ones where she was personally a fan — including Eddie Izzard and Chris Martin — or those she was surprised by and “wasn’t necessarily expecting to love”. For example, Janey recalls how much she enjoyed and resonated with author and speaker Ken Robinson, who delivered the renowned Ted Talk on why schools kill creativity.
Did Janey approach interviews differently when she was a fan? “I was always a massive fan of Eddie, and I always used to think, oh, my God, I don’t know if I want to meet them because if I do, I might not feel the same way.” When Janey did eventually get to meet Eddie (the previous two times she had been on maternity leave for two separate children), she says: “I was so nervous, I thought I’ve got to pull this out the bag and be professional.”
So, what’s Janey’s best advice for asking good interview questions? “It really is: what does the reader or listener want to know? If you are in a pub or cafe and you say you’re interviewing the Prime Minister, for example, what is one question people would want the answer to?” she says.