Impress is a champion of news that can be trusted. We are here to make sure news providers can publish with integrity and the public can engage in an ever-changing media landscape with confidence.

Join our dynamic team providing invaluable administrative and technical support to our regulatory team at Impress.

This role offers a unique opportunity to develop your skills in a flexible environment, assisting with a wide range of regulatory tasks crucial to maintaining integrity in the news industry. As an integral part of our team, you’ll engage in diverse front-line customer service, monitoring and compliance activity to the vital work of upholding journalistic ethics and accountability.

If you’re eager to gain hands-on experience, demonstrate your adaptability, and make a meaningful impact in the field of press regulation, apply today.

The role is based in our smart offices close to Blackfriars station.

Key Areas Of Responsibility Include:

• Monitoring the Complaints inbox and regulatory phone line.
• Filing case files on the Impress Server and logging cases/tickets on the CRM.
• Be the first point of contact in the Complaints process, dealing with the initial complaints process up to the point of handing over to the Senior Regulatory Executive for escalated case management.
• Individual would be responsible for creating and formatting the Annual Returns complaints data spreadsheet – ensuring all data is inputted and performing quality checks.
• Chasing publishers for late Annual Returns submissions and responding to technical enquiries.
• Compliance checks for publishers.
• Undertaking research and communications tasks as required.
• Updating historic case entries on the CRM.

Other:

• Undertake additional tasks and responsibilities as may be reasonably expected of the role and as necessary to achieve the objectives of the organisation.
• Demonstrate a commitment to abide by company and regulators’ rules.
• Demonstrate a commitment to always promote the interests of the organisation and not to engage in any conflicting interests.

To Be Successful In This Role, You Will:

• Be eligible to work in the UK
• Be educated to degree level or to be in the process of studying for a relevant degree, or demonstrate equivalent experience
• Enjoy a varied workload, juggling multiple responsibilities and deadlines
• Have a professional manner, able to communicate professionally and confidently by email and phone
• Be an experienced user of Word, Excel and Outlook
• Quick learner of content management software
• Have strong attention to detail and excellent written English, able to communicate clearly and coherently
• Be confident with numbers
• Be appreciative of the confidential nature of the work even when outside the workplace including on social media
• Be self-motivated and prepared to provide support as and when needed
• Have knowledge of the complaints procedure and Regulatory Scheme
• Have knowledge of Impress’ remit to consider complaints, identifying correct responses
• Be personable, with strong soft skills and empathy

What We Can Offer You:

• A friendly hybrid working environment with a growing team.
• Competitive salary.
• Pension scheme.
• Enhanced holiday of 25 days plus bank holidays and additional discretionary leave at the end of December.
• Employee Assistance Program.
• Flexible working opportunities.
• Team Away Days and social events.
• Commitment to actively support and encourage learning and development opportunities.
• Free eye tests.

How To Apply

To apply, please send your CV and a cover letter explaining your suitability for the role to Alexander Moss at info@impressreg.org.uk. Please mention Journo Resources when you apply, it really helps us out.

You can also download full job description here.